DISC Assessment and Variable Operations
Struggling to figure out how to work best with some of your employees? Want to know how to maximize their time and energy? And how are you hiring employees in the first place? Through gut instinct?
The DISC assessment may be the perfect tool for your dealership to help solve a number of issues, especially in your variable operations department.
Dealerships have multiple departments, and of course, each person in a department has a unique personality type. A successful employee in the finance department behaves and interacts much differently than a person excelling in sales in the used car department. It’s not to say that either one is good or bad, they are merely different.
DISC is a behavior assessment tool based on a theory from psychologist William Moulton Marston. It centers on four different personality traits- Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). At its core, it is a personality profiling tool that helps predict how an individual will behave in different situations.
Most dealers understand that the core of their personnel problems is poor communication. The DISC is a tool you can utilize to help employees understand that people have different communication styles. It helps employees see that sometimes the way they need to communicate with a co-worker needs to be different, based on that co-worker’s DISC score.
We’ve used this tool hundreds of times, and employees are typically surprised by its accuracy. DISC assessments usually lead to a very productive conversation about how employees fit within the dealership culture.
Most dealerships hire too quickly and terminate too slowly. We preach the opposite.
DISC is a tool that improves your recruitment process. Hire slow and use it with your management team as you’re planning how to onboard and develop an applicant. Moreover, if someone is not growing into the role, it is best to find a better position for them or move on to a more qualified individual. The DISC assessment can help you do that, too.
Also, communication is at the heart of what you do, and fear and intimidation don’t have a place as motivational tools in today’s workplace- especially with low unemployment rates. Supervisors need to develop new skill sets to lead effectively; employees need to successfully work together as a team. DISC assessments help make that happen.